General problems of the website

If you are browsing our website and you are having some kind of problem, such as a page not loading, or if you get a 404 error (page not found), we advise you to follow the following tips and instructions, as this fixes most problems that may happen to you.

1. Have your browser updated to the latest version

Avoid using non-updated browsers, especially Internet Explorer. If you want to be safe, you can use the browsers with the highest market share, such as Chrome and Firefox.

2. Clear your browser's caches and cookies

Attention! If you have already added an item to your cart you may lose it.

3. Check your internet connection

If you are using a mobile phone, check your coverage and that your connection is stable.

4. Restart your computer or device

There are occasions that a PC or device, after a while being used can go slower, and this affects the navigation of the web. To do this, the best thing is to restart it, and you will get a better performance on the web.

Have you followed the steps and still have a problem?

Contact us, providing the description of the problem and we will try to help you.